Privacy Policy

Last updated: November 21, 2025

Zivra operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services. By accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymised or de-identified data. Depending on how you interact with the Services, we may collect:

  • Contact details (name, address, shipping/billing address, phone number, email).
  • Financial information (payment card details, transaction details).
  • Account information (username, password, preferences).
  • Transaction information (items viewed, added to cart, purchased, returned, exchanged or cancelled).
  • Communications with us (such as customer support messages).
  • Device information (browser, IP address, device identifiers).
  • Usage information (your interactions with the Services).

Personal Information Sources

  • Directly from you when you use the Services or contact us.
  • Automatically from your device through cookies and similar technologies.
  • From service providers who assist in providing the Services.
  • From partners or other third parties.

How We Use Your Personal Information

  • Provide and improve the Services: processing payments, fulfilling orders, managing accounts, facilitating returns/exchanges, and customising your shopping experience.
  • Marketing and advertising: sending promotions and showing personalised ads.
  • Security and fraud prevention: protecting accounts, detecting suspicious activity.
  • Communicating with you: providing customer support and service updates.
  • Legal purposes: complying with laws and responding to legal requests.

How We Disclose Personal Information

We may disclose your personal information to:

  • Service providers (IT, payment processing, analytics, shipping, customer support).
  • Business and marketing partners who assist in advertising.
  • Third parties when you request or consent to disclosure.
  • Our affiliates or corporate group.
  • Authorities where legally required, or in connection with a business transaction.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may use this information for enhanced features across merchants. For more information about how Shopify processes your data, please visit: Shopify Privacy Policy.

Third-Party Websites and Links

The Services may contain links to external websites. We are not responsible for their privacy or security practices. Please review those third-party policies when interacting with their platforms.

Children’s Data

We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information

We implement reasonable security measures but cannot guarantee absolute security. We retain personal information only as long as necessary for legal, operational, or contractual purposes.

Your Rights and Choices

Depending on your location, you may have rights related to your personal information, including:

  • Right to access / know
  • Right to delete
  • Right to correct
  • Right to data portability
  • Right to manage communication preferences

To exercise your rights, please contact us through our contact page: Contact Us.

Complaints

If you have concerns about how we handle your personal information, you may contact us. Depending on your location, you may also have the right to report a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. Transfers from the EEA or UK are protected under approved legal mechanisms such as the Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact

If you have questions or need support, please reach out through our contact page:
https://zivra.com.au/pages/contact
Or email us at: abushalhamusa@gmail.com