Refund policy
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible, items must be in the same condition you received them — unused, unworn, with original tags, and in their original packaging. Proof of purchase is required.
To start a return, please contact us through this link: https://zivra.com.au/pages/contact. Once you submit your request, we’ll provide the return instructions and the address where your item needs to be sent.
Please do not send any items back without contacting us first, as they will not be accepted.
You can also reach out anytime with return questions through the same link.
Damages & Issues
Please check your order when it arrives. If something is damaged, defective, or incorrect, contact us immediately so we can fix the issue as quickly as possible.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalised products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you’re unsure whether your item qualifies, feel free to contact us.
Exchanges
If you would like a different item, the quickest option is to return your current item first. Once your return is approved, you can place a new order for the item you want.
European Union 14-Day Cooling-Off Period
For orders shipped to the EU, customers have the right to cancel or return their order within 14 days for any reason. Items must be in their original condition with tags and packaging, and you must provide proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you about your refund status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us through: https://zivra.com.au/pages/contact.