Shipping policy
Order Processing
All orders are processed within 1–3 business days. Once your order is processed and shipped, you will receive a confirmation email with your tracking number.
Processing times may be slightly longer during weekends, holidays, or periods of high order volume.
Shipping Times
Our products are shipped from international and local warehouses, depending on availability.
- Australia: 7–15 business days
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Canada: 10–20 business days
- Rest of the World: 10–25 business days
These timeframes are estimates and may vary due to customs, postal delays, or peak seasons.
International Shipping
We offer worldwide shipping to most countries. Some locations may experience longer transit times or may not be eligible for delivery due to carrier limitations.
Please note that import duties, taxes, or customs fees may be applied by your country. These fees are the customer's responsibility.
Order Tracking
All orders include tracking. Once your order has been shipped, you will receive a tracking link to monitor your delivery.
Tracking updates may take a few days to appear while the package is in transit between facilities.
Delays & Unexpected Issues
Delivery may be delayed due to factors beyond our control, including customs processing, carrier delays, weather conditions, or peak shopping periods.
If your order has not arrived within the estimated timeframe, please contact us for assistance.
Wrong Address Disclaimer
Please double-check your shipping address before completing your order. If an incorrect or incomplete address is provided, we cannot guarantee delivery or issue refunds.
Need Help?
If you have any questions about shipping or your order status, please contact us anytime through: https://zivra.com.au/pages/contact